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t u n e   u p   m a s sa ge   wo rk s
1212 Georgia Street, Vallejo, CA 94590

(707) 562-5630 
By Appointment Only
Open Daily 9am-9pm
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Cancellation Policy | Avoid Fees 

Your appointments are very important to the Tune Up Massage Works team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.

Any appointment missed, canceled late, or changed without 24-hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a membership, series or charged individually.

As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked weeks or even months ago. From this confirmation email, you have the option of the following without a charge/before 24 hours of your appointment:

  • reschedule/change/modify your appointment from the link provided in the email;

  • respond back by email with any changes or issues;

  • call our office number which is provided in the email; upload the appointment to your calendar with the link that is provided on every electronic confirmation

Also, if you have not received an email confirmation make sure you entered the correct email in your Massagebook account and also that your email isn’t filtering us. Some email providers filter messages based on content, subject line, or the sender's address and may put your email into a bulk or junk mail folder. Please make sure Tune Up Massage Works < no-reply@appmail.2book.com> is on your "approved sender" list to ensure you don’t miss out on confirmation emails. This particular address only sends out confirmations. You will not receive any promotional emails from this address.

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. 

Arriving late for a service will require shortening the length of the treatment in an effort to stay on schedule for following appointments.

All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored will full encryption.

Emergency absences will be considered on an individual basis. You may request not to be charged for the late canceled session in writing within 7 days if you feel such action is warranted. We will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as an unfortunate incidence, or another emergency that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

We stand by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge.

The 24-hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Tune Up Massage Works policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy criteria. 

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